Shipping policy

At Aquavive, we aim to deliver premium drinking water quickly, safely, and reliably across South Africa.


 

Delivery Areas

 


We currently deliver nationwide within South Africa, using trusted courier partners to ensure your order arrives in good condition.


 

Delivery Timeframes

 


Estimated delivery times are as follows:

 

  • Major metropolitan areas: 2–4 business days

  • Regional & outlying areas: 3–7 business days

 


Delivery times are estimates and may vary due to courier delays, weather conditions, or high-volume periods.


 

Order Processing

 

 

  • Orders are processed Monday to Friday, 8:30am – 5:00pm (excluding public holidays).

  • Orders placed outside business hours will be processed on the next business day.

 


Once your order has been dispatched, you will receive a confirmation notification.


 

Delivery Fees

 


Delivery fees are calculated at checkout based on:

 

  • Delivery location

  • Order size and weight

 


Any applicable delivery charges will be clearly displayed before payment.


 

Receiving Your Order

 


To ensure smooth delivery:

 

  • Please ensure someone is available to receive the order at the provided delivery address.

  • If delivery is unsuccessful due to an incorrect address or no recipient available, additional delivery charges may apply.

 


 

Damaged or Incorrect Deliveries

 


If your order arrives:

 

  • Damaged

  • Leaking

  • Tampered with

  • Incorrect

 


Please notify us within 48 hours of delivery, along with proof of purchase and clear photos where applicable. We will assess the issue and arrange a replacement, refund, or credit in line with our Returns & Refunds Policy and the Consumer Protection Act.


 

Bulk & Corporate Deliveries

 


For bulk orders, corporate clients, or event deliveries, delivery timelines and fees may differ.

Please contact us directly to arrange customised delivery options.


📧 info@aquavive.co.za

📞 +27 75 202 8989