Privacy policy

Last updated: December 28, 2025

At AquaVive, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and store it.

This Privacy Policy explains how your information is handled when you visit our website or make use of our services.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal details such as your name, email address, phone number, and delivery address

  • Payment-related information (processed securely through trusted third-party payment providers)

  • Order history and communication related to customer support or enquiries

We only collect information that is necessary to provide our products and services.


How We Use Your Information

Your personal information may be used to:

  • Process, confirm, and deliver your orders

  • Communicate with you regarding your purchases, deliveries, or enquiries

  • Improve our website, services, and overall customer experience

  • Comply with legal, regulatory, and business requirements

 

We do not sell, rent, or trade your personal information to third parties.


Cookies & Website Analytics

Our website uses cookies to:

  • Ensure the website functions correctly

  • Improve site performance and user experience

  • Understand how visitors interact with our website

Cookies do not give us access to your personal information. You can choose to disable cookies through your browser settings, although some features of the site may not function properly as a result.


Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

All payment transactions are processed through secure and reputable payment gateways. AquaVive does not store your card or payment details on its servers.


Third-Party Services

We may share limited information with trusted third parties, such as:

  • Delivery and logistics partners

  • Payment processors

This information is shared strictly for the purpose of fulfilling your order. All third-party service providers are required to handle your information securely and confidentially.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections or updates to your information

  • Request deletion of your personal data, where legally permitted

To exercise any of these rights, please contact us using the details below.


Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: info@aquavive.co.za